bunda Platform Privacy Notice

This page describes what we collect when you use bunda and how we keep that data protected. We at bunda collect personal information only to operate your account, process deposits and withdrawals, verify your identity, and comply with local regulations. We do not sell your data to third parties. Your information remains private and is used solely for account management and service delivery.

When you create a bunda account, we collect your email address, phone number, and name. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction but do not store your payment details on our servers. For your first withdrawal, we require identity verification—a government ID photo and a selfie—to confirm your identity and comply with anti-money-laundering regulations.

This notice explains our data practices, your rights, and how to contact us if you have privacy questions.

What Data We Collect on bunda

We collect the following information when you use bunda:

Account information: Email address, phone number, full name, date of birth, and password.
Identity verification: Government ID photo, selfie, and ID number (collected only for first withdrawal).
Payment information: Deposit and withdrawal transaction records, payment method used, and amounts. We do not store your bank account number or payment card details.
Gameplay data: Your bets, wins, losses, game history, and account balance.
Device information: Your device type (Android or iOS), app version, IP address, and browser type.
Communication: Any messages you send to our support team via live chat or email.

We collect this data to operate your account, process your deposits and withdrawals, verify your identity, prevent fraud, and comply with local regulations. We do not collect data beyond what is necessary for these purposes.

How We Use Your Data on bunda

We use your data for the following purposes:

Account management: Creating and maintaining your account, processing your bets and wins, and managing your balance.
Deposits and withdrawals: Processing your payment transactions and verifying your identity before first withdrawal.
Fraud prevention: Detecting and preventing unauthorized access, money laundering, and other illegal activity.
Regulatory compliance: Meeting local legal requirements for gaming operators and financial institutions.
Customer support: Responding to your inquiries and resolving account issues.
Service improvement: Analyzing gameplay patterns to improve our platform and user experience.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your personal information with other gaming platforms or unrelated businesses.

Note: We may share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to the extent necessary to process your transactions. These processors are bound by confidentiality agreements.

Data Security and Storage

We at bunda use encryption to protect your data. All communication between your device and our servers is encrypted using industry-standard protocols. Your password is hashed and never stored in plain text. Your payment information is tokenized—we do not store your bank account number or card details on our servers.

Our servers may be located outside your jurisdiction. Data stored on our servers is protected by firewalls, access controls, and regular security audits. We limit access to your data to employees who need it to operate your account. We do not retain your data longer than necessary—account data is kept for the duration of your account and for a reasonable period after closure to comply with legal requirements.

Your Rights on bunda

You have the right to access, correct, and delete your personal data. You can view your account information in your bunda dashboard at any time. To update your email, phone number, or name, go to account settings. To request deletion of your account and associated data, contact our support team.

You have the right to withdraw consent for data processing. If you no longer wish to receive support communications, you can opt out in your account settings. You have the right to data portability—we can provide your account data in a standard format upon request.

We at bunda respect your privacy. Your data is protected, not shared, and used only to operate your account and comply with local law.

bunda privacy team

Cookies and Tracking

We use cookies to maintain your login session and remember your preferences. Cookies are small files stored on your device that allow us to recognize you when you return to bunda. You can disable cookies in your browser settings, but this may affect your ability to use bunda.

We do not use cookies for tracking or advertising purposes. We do not share cookie data with third-party advertisers. Our analytics tools (if used) are configured to anonymize your data—we track aggregate usage patterns, not individual user behavior.

Third-Party Processors and Compliance

We work with third-party payment processors to handle deposits and withdrawals. These processors are bound by confidentiality agreements and are not permitted to use your data for their own purposes. We also work with identity verification services to confirm your identity during account setup and first withdrawal.

Our services are available only where local law permits. We comply with local regulations in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where we operate. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Data Retention and Account Closure

We retain your account data for as long as your account is active. If you close your account, we retain your data for a reasonable period (typically 12 months) to comply with legal and financial regulations. After this period, we delete your personal data, except where we are required by law to retain it longer.

Transaction records (deposits, withdrawals, bets) are retained for longer periods to comply with anti-money-laundering and tax regulations. These records are kept separate from your personal data and are not used for any purpose other than regulatory compliance.

Contact Us About Privacy

If you have questions about our privacy practices, your data, or your rights, contact our support team. We are available in English and Indonesian via live chat in the bunda app or website. You can also email us with privacy inquiries.

If you believe we have mishandled your data or violated your privacy rights, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concerns directly.

We at bunda are committed to protecting your privacy. Your data is encrypted, not shared with third parties, and used only to operate your account and comply with local regulations. This privacy notice may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification.